To achieve the best Wi-Fi performance and understand common Wi-Fi problems, please see this article on improving Wi-Fi performance. Customers can purchase an approved and compatible modem and router or gateway through a third-party retailer, or they can lease the necessary equipment from Comcast, though even wireless routers and gateways leased from Comcast are subject to some of the same limitations mentioned above. Certain older in-home wireless connections and routers cannot perform at the speeds delivered by Comcast's higher speed tiers. Comcast recommends that customers confirm that their in-home wireless connections are able to support the speeds that Comcast's services deliver. In-home wireless connections also may be subject to greater performance fluctuations, caused by factors like interference, attenuation, and congestion created by other devices in a customer's home or neighborhood. For example, in-home wireless connections, e.g., Wi-Fi, between the device and the router or gateway generally may be slower than wired connections. Type of connection between a customer's computer and router or gateway.Performance of a customer's computer, smartphone, tablet, or other Internet-connected device, including factors such as its age, processing capability, operating system, the number of applications running simultaneously, and the presence of any adware, viruses and malware.As Comcast makes clear in its advertising and pricing information disclosures, "Actual speeds vary and are not guaranteed." The "actual" speed that a customer will experience while using the service depends upon a variety of conditions, many of which are beyond the control of Comcast as an Internet Service Provider ("ISP). Comcast advertises its speeds as "up to" a specific level based on the tier of broadband Internet access service to which a customer subscribes. However, Comcast does not guarantee that a customer will achieve those speeds at all times. Comcast also provides minimum system recommendations for each of the speed tiers it offers, which can be found at. To see the plans currently availableĬomcast provisions its customers' modems and gateways and engineers its network with the goal of enabling customers to enjoy the broadband Internet access service speeds to which they subscribe. Offers a fiber-based services with symmetrical download and upload speeds up to 10 Gbps. Speeds ranging from up to 10 Mbps to up to 200 Mbps on Comcast's DOCSIS hybrid fiber-coaxial ("HFC") network. With download speed tiers ranging from up to 50 megabits per second ("Mbps") to up to 10 gigabits per second ("Gbps") and upload Comcast provides residential customers with a variety of high-speed broadband Internet access service plans from which to choose,
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